Shipping Policy for Kailash Lifestyle
At Kailash Lifestyle, we strive to offer a seamless shopping experience with quick and reliable shipping. Our goal is to ensure that your products reach you in the best condition and on time. Below, you'll find all the details about our shipping process, including delivery timelines, charges, and other important information.
1. Shipping Locations
Kailash Lifestyle currently offers shipping within India and to selected international locations. We aim to expand our global reach in the near future, but currently, orders outside of India may incur additional shipping fees and customs duties.
2. Processing Time
- All orders are processed within 1-2 business days after the order is placed.
- Orders are not processed on weekends or public holidays, so please allow extra time if your order is placed around those times.
- You will receive a confirmation email once your order has been processed and shipped.
3. Shipping Methods
We offer different shipping methods depending on the destination and order size:
- Domestic Orders (India):
- Standard shipping: 5-7 business days.
- Expedited shipping: 2-3 business days.
- International Orders:
- Standard international shipping: 10-15 business days.
- Expedited international shipping: 7-10 business days (availability may vary depending on the country).
Shipping times may vary depending on the delivery address and unforeseen delays (e.g., weather, holidays, customs clearance).
4. Shipping Charges
Shipping charges are calculated based on the delivery address, the weight of your order, and the chosen shipping method. The final shipping cost will be displayed during checkout before you confirm your order.
- Free Shipping is available for orders over a certain value (Please refer to the promotional terms or contact us for details).
- For orders under the minimum value, a standard shipping fee will apply based on the weight and destination of the order.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
If you encounter any issues with tracking your order or experience a delay, please contact our customer support team at lifestylekailash@gmail.com or 9331699000.
6. Delivery Issues
- Wrong Address: Please double-check your shipping address before completing your order. If the address is incorrect, you can reach out to us within 24 hours of placing the order to make any necessary corrections.
- Undelivered Items: In case of delivery issues (e.g., the courier could not deliver your order), our customer support team will work with you to resolve the situation. Please note that additional charges may apply for re-shipping the order if the customer’s provided address is incorrect or incomplete.
7. Customs & Import Duties (For International Orders)
- International customers are responsible for any customs duties, taxes, or other import charges that may apply when your order arrives in your country.
- Please check with your local customs office for more information about potential charges before making a purchase.
8. Damaged or Defective Items
In the rare event that an item arrives damaged or defective, please follow our Return and Refund Policy to initiate a return. You must contact us within 24 hours of receiving the item to report any damage or discrepancies.
9. Shipping Restrictions
- We are unable to ship to P.O. Boxes or military addresses (APO, FPO, etc.).
- Certain items may have shipping restrictions based on the product’s size, weight, or destination.
10. Contact Information
For any inquiries related to shipping or if you need assistance with your order, please contact our customer service team at:
Email: lifestylekailash@gmail.com
Phone: 9331699000
Address: 90/1 Rabindra Sarani, North Durganagar, Rabindra Nagar, Kolkata 700065, West Bengal, India