Return and Refund Policy for Kailash Lifestyle
At Kailash Lifestyle, customer satisfaction is our top priority. We understand that shopping online can sometimes lead to a change of mind, or that products may not always meet your expectations. Our Return and Refund Policy ensures that your shopping experience is as smooth and hassle-free as possible.
1. Returns
- Eligibility for Return:
- Returns are accepted within 24 hours of receiving the product if it is damaged, defective, or if the wrong item was delivered.
- To initiate a return, the product must be unused, in its original condition, and in the original packaging. Tags and labels should be intact.
- Non-Returnable Items:
- Some products are non-returnable for hygiene or other reasons, including:
- Cosmetics and personal care products.
- Items marked as "non-returnable" on the product page.
- Return Process:
- If you are eligible for a return, please contact us at lifestylekailash@gmail.com or call 9331699000 within 24 hours of receiving the product.
- We will guide you through the return process, and you may be asked to send the product back to us. Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.
2. Refunds
- Refund Eligibility:
- Refunds are not provided under our policy, as we offer exchanges for returned items.
- If you wish to exchange a product, we will provide a replacement or issue a store credit based on availability.
- Store Credit:
- For returns that are eligible but not exchanged for the same product, we offer store credit for the value of the returned item(s), which can be used for future purchases on Kailash Lifestyle.
- Damaged or Incorrect Items:
- If the product you received is damaged or not what you ordered, we will offer a full refund or exchange for the correct product at no additional cost to you.
3. How to Return or Exchange a Product
- Step 1: Notify us within 24 hours of receiving your order by email at lifestylekailash@gmail.com or by calling 9331699000.
- Step 2: Provide the following details:
- Order number
- Product name(s)
- Reason for return or exchange
- Step 3: Follow our instructions for returning the product. Once we receive the returned item, we will process your return or exchange request.
4. Shipping Costs for Returns
- For Incorrect or Damaged Items: Kailash Lifestyle will cover the return shipping costs.
- For Customer-Initiated Returns: The customer will be responsible for return shipping fees unless the item is damaged or incorrect.
5. Exchange Process
- If you receive a damaged or incorrect item, we will either replace it with the correct product or provide a full refund if a replacement is unavailable.
- You can also request an exchange for a different size or color, provided the item is in new, unused condition and returned within the specified return period.
6. How Refunds Are Processed
- Once your return is received and inspected, we will process your exchange or store credit.
- If you are eligible for a refund under special circumstances, the amount will be refunded to the original payment method.
- Please note that refunds may take 7-10 business days to process, depending on your payment method and bank processing times.
7. Contact Information
For any inquiries regarding returns, exchanges, or refunds, please contact our customer support team:
Email: lifestylekailash@gmail.com
Phone: 9331699000
Address: 90/1 Rabindra Sarani, North Durganagar, Rabindra Nagar, Kolkata 700065, West Bengal